AAA Intergalactic Investments Group (AAA INTERGALACTIC) is the first financial group dedicated to interplanetary and intergalactic infrastructure.
AAA INTERGALACTIC received the Award for BEST RENEWABLES AND FUTURISTIC INFRASTRUCTURE INVESTMENT COMPANY.
AAA Intergalactic's core team has extensive global experience in the areas of:
Futuristic Infrastructure including Intergalactic Infrastructure, Renewable Energy, Smart Real Estate, Telecommunications, Financial Technology, Artificial Intelligence, Insurance, Logistics, Agriculture, African Industry.
AAA Intergalactic is a young dynamic financial group with team members:
- active in 59 partner countries
- from 60 nationalities
- locally rooted and globally connected across several countries
- and speaking more than 76 local languages
AAA Intergalactic's companies are active in the cosmos, precisely in America, Europe, Africa and Asia.
AAA Intergalactic creates motivational growth conditions
through a positive working environment. We have a sincere, direct, scrupulous,
and fair management culture. We train our staff members and recruit worldwide.
Purposeful team members are recognised and generously rewarded. You can
become one of AAA Intergalactic Investments Group's members if you are
human, competent, self-confident, self-motivated, have an international
experience and are multilingual.
JOB OFFER
Global Account Manager (m/f)
We are seeking an organized, results-driven Global Account Manager to join our
Global Account Management Team.
The ideal candidate will communicate the exciting portfolio of products and
exceptional levels of customer service. He/she will provide support in the planning
and execution of all the marketing activities for the brand AAA Intergalactic
Investments Group.
Job Description
Serve as the primary relationship owner for an assigned group of top tier client
accounts with responsibility for retention and growth. Ensure clients derive
maximum value from our services. Prepare implementation plans and lead client
on-boarding; present content strategy and annual plan. Work closely with clients
to identify needs including content approval workflows and consult on best
practices for solutions and setup
Prepare and deliver effective client presentations, including stakeholders at all
levels of the organization up to C-Suite. Deliver weekly, monthly and quarterly
status and results presentations to internal and external teams. Regularly
evaluate quality of content, managing external content creation, editorial and
strategy resources. Identify new opportunities from within existing accounts,
partnering with the Business Development team to aid in increasing revenue.
Ensure a deep enough understanding of clients’ individual experiences to head
off potential issues before they become problems
Responsibilities:
- Manage multiple accounts; develop positive working relationships with all
customer touch points
- Drive client retention, renewals, upsells and client satisfaction
- Work closely with Associate Account Managers and Ad Operations on
day-to-day operational processes including campaign set-up, receipt of
creative or tags, trafficking, optimization, troubleshooting and QA
- Work closely with Analytics and Ad Operations to determine root causes
for customer success or failure and drive requirements for product or
process enhancement and development as needed
- Partner with internal cross-functional teams to understand customer goals
and key performance metrics and exceed those goals throughout the
campaign
- Leverage technical tools and quantitative data to manage campaigns to
success, high customer satisfaction and renewal
- Prepare campaign insights reporting, including analysis and research
- Manage weekly campaign status documents for review
- Work closely with Finance on billing set up and invoicing
- Manage customer activity with CRM tools for maximum efficiency and
visibility, with carefully executed follow-up to closure on open issues
- Adhere to established processes and workflows, as it relates to campaign
set-up and pixel placement strategy, creative execution (including
dynamic creative), ad trafficking, campaign management and any
troubleshooting necessary with pixels, creative assets and campaign
reporting
- Provide input on new processes and workflows as needed
- Focus on ensuring we maintain superior customer service levels,
operational excellence and strategic insight
Requirements:
- 7+ years experience in Customer Success and/or Account Management
- Dynamic personality able to effectively engage and influence a variety of
audiences at all levels of a business
- Confident communication (written and oral) skills and a demonstrated
ability to work collaboratively with all levels of internal and external
organizations
- A focus on relationships, able to gain trust through communication,
expectation setting and completion of planned deliverables
- Business acumen, sound decision making, analytical and organizational
skills in a fast paced environment; a consultative approach to managing
complex client relationships
- Project and program management experience; knowledge of key concepts
including phases, plans, deliverables, scope and tasks
- Ability to prioritize multiple responsibilities, balancing client deliverables on
multiple projects as well as internal obligations
- Passion about business and dissatisfaction with status quo – always
thinking of ways to improve/grow assigned clients
- Bachelor’s Degree in appropriate field of study or equivalent work
experience
- Strong analytical skills
- Working knowledge and experience with contracts and contract
negotiations
- Demonstrated ability to work independently and remain motivated
- Working knowledge of computers and Microsoft office suite of services
- Dynamic personality able to effectively engage and influence a variety of
audiences at all levels of a business
- Project and program management experience; knowledge of key concepts
including phases, plans, deliverables, scope and tasks
Skills & proficiencies:
- Analytical Skills
- Motivation
- Adaptability
- Problem Identifier and Solver
- Handle Multiple Priorities
- Organizational Skills
- Written and Verbal Communication
- Ambition
- High Energy
- Will to Succeed
- Team Management Skills
Languages: Fluent English and at least 2 of the following languages: Chinese,
French, German, Spanish, Arabic, Hausa, Portuguese, Hebrew, Korean, Japanese,
Polish, Russian.
How will you be recruited?
After the pre-selection interview, you will be invited to participate in a
recruitment day (including Assessment centre, group session and individual
interviews).
We offer you :
★ Compensation at the height of your performance
Send your CV including your professional photo and your cover letter:
hr@aaa-intergalactic-investments.com
Start: Immediately or as soon as possible
Join us now if you are a professional who has been looking for opportunities to
make an impactful and positive difference in our target industries and regions in
the cosmos.
Your Recruiting Team
AAA Intergalactic Investments
30 Wall Street
New York City, NY 10005
United States of America
+1 212 960-3571